No. You can check out as a guest. Creating an account at checkout simply lets you see your order history and saved details under My Account next time.

Contact us as soon as possible with your order number. If the order hasn't been dispatched yet we'll do our best to help. Once an order has been delivered, our returns process applies (see Returns & refunds below).

Not at the moment, but products are restocked regularly. Send us a message with the product name and we'll let you know when it's back.

Use the Stage filter on the shop page to narrow the range, and check the Features and Specs tabs on each product page for age guidance. If you're still unsure, chat to us before ordering and we'll help with the information available to us.

Delivery options, costs and estimated timeframes are shown at checkout before you pay, so you can see the total for your address before confirming the order. Delivery dates are estimates unless expressly guaranteed.

You'll receive a confirmation when your order is placed and a dispatch confirmation when it leaves us. For an update at any point, send us your order number on WhatsApp or email.

Please contact us as soon as reasonably possible with your order number and, where helpful, photographs. Where the error is ours or the item was damaged in transit, we'll arrange an appropriate remedy at no return or collection cost to you. Keep the item and packaging available in case the courier needs to inspect or collect it.

Contact us straight away with your order number. We'll try to update the address if the order hasn't been dispatched. Please make sure the address and contact number at checkout are complete, so the courier can reach you.

Some baby-care, feeding and hygiene-sensitive products can't be returned for a change of mind once opened, unsealed or used, where the law allows that exclusion. This never affects your rights if a product is defective, unsafe or not what you ordered.

Goods carry a six-month implied warranty under the Consumer Protection Act. If a product fails to meet the required standard within six months of delivery, you can return it at our expense and choose a repair, a replacement or a refund. We may inspect the product to understand the fault, but that never takes away your rights.

Email support@yorababy.co.za or message us on WhatsApp with your order number, the product and the reason. We'll confirm the next step, including how to send the item back or when it will be collected.

Refunds are paid within the period required by law. For a cooling-off cancellation, that's no later than thirty (30) days after cancellation, and usually much sooner. Refunds go back to the payment method you used.

Payments are processed by independent, secure payment providers. Yora Baby doesn't store your full card number or CVV on its own servers. See our Privacy Policy for how we look after your information.

Yes. Your order confirmation email serves as your record of purchase. If you need a separate invoice, send us your order number and we'll email one to you.

Every product should be used according to the manufacturer's instructions, age guidance and warnings, with reasonable adult supervision. Inspect products regularly and stop using anything that's damaged. The age range and safety notes for each item are on its packaging and product page.

Our range is a mix of thoughtfully selected essentials for feeding, soothing, care and life on the go. The brand and manufacturer details for each product are shown on its product page and packaging.

We're an online store based in Pretoria East, South Africa, created by parents for parents.

We only use your details to process orders, communicate with you and meet our legal obligations, in line with POPIA. We don't sell your information. Read the full Privacy Policy, or contact us to access, correct or delete your details.

Use the unsubscribe link at the bottom of any Yora Baby email, or send us a message and we'll remove you. You'll still receive essential emails about any order you place.